FAQs CATS HOSTEL PORTO

Do I need a credit card to book or can I pay with cash?
Can those under 18 stay in the hostel?
When can I check-in / check-out?
I am arriving late at night, is it a problem to check-in late?
Can I store my bag before check-in and after check-out?
Is there a shuttle to the airport?
Do I need to pay a city tax?
Is it possible to get a private bathroom in my room?
Which amenities can I find in the room?
Can I be in the same room with my friends if we make different bookings?
Can I pay only for one bed and share it with my companion?
Can I bring friends in who aren’t staying in the hostel?
Do you serve breakfast?
Do you serve lunch and dinner?
Do you have a kitchen where I can cook?
Do you have a laundry room?
Do you have an elevator?
Do you have computer facilities?
Can I print my boarding pass at the reception?
Can I bring alcohol bought outside?
What do you sell at the reception?
Can I rent a towel?
I like the bartender, how I can get his/her number?
Can I bring my cat or my pet?
Do I need a credit card to book or can I pay with cash?

A credit card is needed to arrange a booking, both through the website or at the hostel in person. However, this is only to secure the booking and you can pay with cash at checkin. 

Can those under 18 stay in the hostel?

Yes, but only when they come accompanied by an adult and book a private room. If a minor stays in a shared dorm, all the other guests must be their companions. 

When can I check-in / check-out?

Checkin usually starts at 2:30 p.m. However, the lovely staff of Cats Hostels will do everything possible to try to check you in earlier, if your room/bed is available. 

Normal checkout is until 11:00 a.m. But party animals can check-out as late as 1:00 p.m. for an extra fee of €5 if they pre-arrange it with reception. 

I am arriving late at night, is it a problem to check-in late?

Don’t worry, we are open 24 hours! 

However, if you are checking in after 11.00 p.m., we kindly ask you to call us or send us an email and let us knowso we can keep your bed warm & ready! 

Can I store my bag before check-in and after check-out?

Yes! We have a luggage room and it is free to use! 

Is there a shuttle to the airport?

We don’t have a private shuttle service to the airport, but we have the contact information of a good company and we can help you book with them!

Do I need to pay a city tax?

Yes, there is a city tax of €2 per person per night that is not included in the booking price and should be paid on site. This tax is charged to guests aged 13 and older and it is subject to a maximum amount of €14 per guest. 

Is it possible to get a private bathroom in my room?

All our rooms have a bathroom inside, both private rooms and shared dorms!  

Which amenities can I find in the room?

Shared dorms: Linen, WiFi, AC/Heating, personal locker, reading lamp, 2 European plugs per bed, little fan per bed, private bathroom, and hairdryer. 

Private rooms: Linen, WiFi, AC/Heating, towels, closetprivate bathroom, and hairdryer. Double rooms are also blessed with nice views! 

Can I be in the same room with my friends if we make different bookings?

We can’t assure you 100%, but if you send us a request after your booking, we will try our best to accommodate you in the same room! 

If you are 10 or more people, you can contact our group department for assistance and we will definitely help you to get the room or rooms you need.  

Can I pay only for one bed and share it with my companion?

Of course! If you book in a double bedroom…

As for dorms, technically all guests must pay for their own bed. As we can’t really control what happens inside the room, if you want to sleep together and spend the night cuddling… be our guest! We just ask you to be respectful with your roommates! 

Can I bring friends in who aren’t staying in the hostel?

Your friends are welcome in all the common areas with public access (reception area, barand rooftopThe other areas of the hostel are for Cats guests use only. You need a key to access to these restricted areas, and this key is personal and non-transferable. 

Do you serve breakfast?

Well, you actually serve yourself! It’s a buffet style breakfast… and it’s free if you book through our website!

Do you serve lunch and dinner?

We offer food in our bar from 5:00 p.m. on (sandwiches, pizza, etc.) and you can find chocolate bars at reception. 

Some days we offer free dinner and host special events, like the paella party day. Check our activities!

Do you have a kitchen where I can cook?

Yeees, we do. Don’t expect MasterChef facilities, but enough for that notsoelaborated-travel-pastadish we know you’re going to cook… 

Do you have a laundry room?

Yes! We have self-serve laundry facilities and you can wash and dry for €8. The detergent is included! 

Do you have an elevator?

We have an elevator in two of our buildings: Cativo and Loureiro. 

We don’t have an elevator in Chã building (where the twin rooms and family room are located) 

Do you have computer facilities?

Yes, we have computers to use for free in the lounge area! 

Can I print my boarding pass at the reception?

Do people still print their boarding passes in the smartphone era? 😝

Yes, we can print that for you, of course!

Can I bring alcohol bought outside?

Nothing can stop you from buying alcohol outside the hostel (and we truly encourage you to buy wine as a present for your relatives!), BUT you are not allowed to drink it in the rooms, nor in the common areas. Our bar prices are super cheap though!

What do you sell at the reception?

We have cold beverages (waterbeercidersoft drinks) and chocolate bars.  We have some branded Cats Hostel merchandise like t-shirts, cups, etc 

Can I rent a towel?

Yes, you can rent a towel for €3. That means that you have to return it to reception during check-out or when youre done with it. Some towels magically disappear but remember… karma is watching! 

I like the bartender, how I can get his/her number?

We encourage you to ask our bartender for his/her phone number, Instagram username, the favorite spot in the city, or a kiss if you dare… 

Can I bring my cat or my pet?

We are a party-animal friendly hostel, but we don’t allow pets inside. Sorry about that!

CATS HOSTEL PORTO

Rua do Cativo, 26-28, 4000-160 Porto, Portugal

+351 220043030

[email protected]

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