FAQs CATS HOSTEL SAN SEBASTIÁN

A credit card is required to make a booking, whether online or in person at the hostel. However, this is simply to secure the booking; you can then pay in cash when you check in.

Children under the age of 18 may only stay in private rooms (not shared rooms) provided they are accompanied by an adult.

Check-in usually starts at 3 pm. However, if your room or bed is available, we’ll do our best to check you in earlier.
If you’re arriving after 11 pm, please give us a call or send us an email to let us know.

Standard check-out is by 11.00. However, party-goers can leave their room at 13.00 for an additional fee of €8 per person and bed or €15 per room. This service must be booked the day before or on the morning of check-out before 10.00.

Luggage storage is available for a small fee after check-out and free of charge before check-in.
Luggage storage is available for a small fee of €2 after check-out and free of charge before check-in.

We do not offer a private airport transfer service.

There is no local tax in San Sebastián. You can save that money to tip the waiter or waitress…

Yes, our hostel offers both private rooms and shared rooms with en-suite bathrooms; simply select this option on our website.

Shared dormitories: bed linen, Wi-Fi, air conditioning/heating, personal locker, reading lamp…

Private rooms: bed linen, Wi-Fi, air conditioning/heating, reading lamp, towels, shower gel and shampoo…

When booking several single beds, we cannot guarantee 100% that the beds will be in the same room; this will depend entirely on availability. However, please send us a request after booking and we will look into your case.

If there are 10 or more of you, please contact our groups department for assistance with your booking and we will certainly arrange rooms to suit your requirements.

Of course! If you book a room with a double bed… As for shared dormitories, technically all guests must pay for their own bed.

Your friends are welcome in all public areas (reception and café). The other areas of the hostel are for guests’ use only. A key is required to access these restricted areas, and this key is personal and non-transferable.

We offer a buffet-style breakfast, which you can purchase for €8.

We serve food at our bar, so do pop in and have a look at our menu, which includes pizzas, hot dogs and pintxos. We organise special events, but if you want to find out more, you’ll need to check out our events page!

We have a communal lounge on the first floor where you’ll find a fridge, microwave, toaster, kettles, a sink and a cosy little dining area. We don’t have a hob, but I’m sure there are plenty of delicious recipes… which you can make yourself without the risk of a fire!

Yes! We have self-service laundry facilities, and you can wash and dry your laundry for €7 (detergent is included).

Yes! But bear in mind that you’ll burn more calories if you take the stairs…

Yes, of course we can print your card!

Nothing is stopping you from buying alcohol outside the hostel (and in fact, you should go and buy some wine to take back as a gift for your family!) But you can’t drink it in the rooms or in the communal areas; all alcoholic drinks must be served by us and consumed in our bar. Our bar prices are really cheap!

We sell padlocks, earplugs and adapters, and we also stock a range of merchandise, such as T-shirts featuring our own Cats brand, reusable mugs and water bottles. Just ask us and we’ll help you find a lovely souvenir to take home with you!

You can hire a towel for €6. That means you have to return it to reception when you check out or when you no longer need it. Some towels seem to vanish into thin air, but remember… karma’s watching! And if you can’t believe how soft it is and you want to keep it, you can buy it and take it home for €7.50.