IMPORTANT INFORMATION
First of all, we would like to send you a hopeful and encouraging message: Together we will defeat coronavirus and emerge from it as stronger, tighter, more resilient communities than ever before.
We are living an unprecedented time, and we never thought that we would give you this message, but here it goes: We love traveling, but it’s time to press the pause button. Please, stay home now so that we can all start our journey again sooner, stronger and more willingly.
As the Spanish and Portuguese state has established the closing of all hotels and similar accommodations, to help stem the spread of coronavirus, Cats Hostels will be temporarily closed. This is a “see you soon”.
We love our job; but now it’s time to be supportive and to take care of both our own health and the health of our loved ones. Therefore, Cats Hostels is offering its hostels for potential medical usage.
BOOKINGS AND CANCELLATIONS
Our intention is always to try and serve our customers as best as we can, so we are pleased to inform you that we have implemented a new more flexible rebooking policy. Our reservations department is contacting all those who have current reservations with us, in the next few days, to proceed with the cancellations and refunds as quickly as possible. If you’ve selected our Fully Flex rate for your booking you can cancel your reservation up to 24 hours prior to arrival.
All direct individual non-refundable reservations* with planned arrival from 13th March 2020 in Madrid and 16th March 2020 in Porto up to and including 26th April 2020 can be rebooked towards a future stay in a CATS HOSTEL (Madrid or Porto) of your choice before 30th June 2021.
